Microsoft licensing terms

1. Scope

These terms apply to the Microsoft subscriptions, licenses, and cloud services that the customer purchases through FCTECH (Future Consulting Technology), including Microsoft 365, Copilot, Dynamics 365, Power Platform, Windows 365, Azure, and server software.

FCTECH bills, manages, and provides first-level support for those subscriptions. Microsoft provides the service and is responsible for its operation and availability.

Consulting and implementation services are governed by the proposal or services agreement signed separately.

2. Agreement with Microsoft

To activate any subscription, a person with authority to represent the customer must accept the Microsoft Customer Agreement. FCTECH records that acceptance before the first purchase.

Use of each product is also governed by the product terms and online services terms published by Microsoft. In the event of any conflict between these terms and Microsoft's terms regarding product use, Microsoft's terms prevail.

3. Terms and billing

Each subscription has a term (the commitment period) and a billing frequency. Available options depend on the product:

4. Cancellations and reductions

• 7-day window. You may cancel a subscription or reduce its number of licenses within 7 calendar days after the purchase or renewal. The refund is prorated: the days already elapsed are deducted.
• After 7 days, licenses cannot be canceled or reduced until the end of the term. For monthly terms, that is at the end of the month.
• Subscriptions created through a partial upgrade inherit the window of the original subscription.
• The window opens again at each renewal.

To request a cancellation or reduction within the window, email contacto@fctech.com.mx stating the product and the number of licenses. Requests outside the window cannot be processed.

5. Additions, changes, and upgrades

• Adding licenses is possible at any time. New licenses are aligned with the end date of the existing subscription and are charged on a prorated basis.
• Upgrades to a higher product (for example, from Business Standard to Business Premium) can be made during the term.
• Downgrades or changes to a lower product only take effect at renewal.

6. Renewal

Subscriptions renew automatically for a term equal to the current one, at the price in effect on the renewal date. If you want to change the term, the number of licenses, or the product, or to turn off renewal, notify us before the end date.

We send you a reminder before each annual or three-year renewal.

7. Pricing

• For annual and three-year terms, the price is fixed for the entire term.
• For monthly terms, the price may change from one month to the next in accordance with Microsoft's price list.
• Quotes state the currency, taxes, and validity period. Prices do not include VAT (IVA) unless otherwise indicated.
• Microsoft promotions apply only during their validity period and subject to their own conditions.

8. Azure

• Consumption. Azure is billed for actual usage, monthly in arrears, with no minimum commitment. Per-service prices may change in accordance with Microsoft's price list.
• Reservations for 1 or 3 years in exchange for a discount on the consumption price. They may be paid upfront or in monthly installments. Cancellations and changes are subject to the limits set by Microsoft.
• Savings plans with an hourly spend commitment for 1 or 3 years.
• We recommend setting up budgets and alerts. We offer consumption reviews as part of our consulting services.

9. Software and Marketplace

10. Payment and suspension

• We issue an electronic invoice (CFDI) for each billing period, with the payment terms stated in the accepted quote.
• The payment obligation covers the entire contracted term, even if the customer stops using the service, changes providers, or ends the business relationship.
• In the event of nonpayment, FCTECH may suspend renewal, request cancellation at the end of the term, or restrict new purchases until the balance is settled. Microsoft may suspend the service in accordance with its own terms.

11. Administration and support

• With your authorization, FCTECH may hold delegated administration permissions in your tenant, limited by role and by time. You can review or revoke those permissions at any time from the Microsoft 365 admin center.
• FCTECH is your first point of contact for support, in Spanish. If a case requires it, we escalate it to Microsoft and follow up until it is closed.
• The service levels (SLAs) for each product are those published by Microsoft.

12. Data and privacy

Microsoft processes the data of your cloud services in accordance with its Customer Agreement and its Data Protection Addendum. FCTECH processes contact and billing data in accordance with its privacy notice. FCTECH does not access the content of your mailboxes, files, or data unless you request it for a specific service.

13. General provisions

• Microsoft may modify its programs, products, terms, and prices. When that occurs, Microsoft's then-current conditions will apply and we will update these terms.
• These terms are governed by the laws of the United Mexican States. Any dispute shall be resolved before the competent courts of Mexico City.
• Questions about these terms: contacto@fctech.com.mx or +52 55 9591 4210.
• This English version is provided for convenience. In case of any discrepancy, the Spanish version prevails.